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Mental Health

Temporary reduction in services for Children & Young People’s Mental Health Support during Covid-19 Pandemic   26/03/20

 Early Intervention & Prevention Support

TiC+ services will continue as normal where possible, however, face to face counselling will be temporarily suspended. Counsellors will be providing young people a choice of counselling support through phone, online text chat or video chat. 

Parents can continue to receive online text-chat support from the TiC+ Parent Support and Advice Line via; the Freephone service has been temporarily suspended.

School Nurse drop-in’s are currently unavailable, however, the texting service ChatHealth (07507 333351) is open Monday to Friday from 9am to 4.30pm for 11- 19 year olds who may want to discuss a health issue, worry or concern with a School Nurse. In addition, there is information and guidance for students on the School Nursing Webpage which can be found here:

The Gloucestershire Healthy Living and Learning (GHLL) team are still available to support schools with Healthy Schools award, Mental Health Champions accreditation, Trailblazer support, PinK and PSHE guidance as well as statutory RSHE (Relationship, Sex, Health Education.) 

Telephone and digital options can be used instead of face-to-face meetings and if you are not sure who your GHLL lead teacher is please email  or Tel: 01452 427208 and we will be able help you.

GHLL website is being updated daily to ensure you have the necessary information and resources for teachers as well as children and young people to use during this uncertain time. E learning including  is also available for teachers to complete.


Targeted Services & Specialist Mental Health Support

CAMHS (formally CYPS) continue to offer a service, however are prioritising those most in need.  Please refer in the usual way via the Acorn House phone number: (01452) 894300.

The CAMHS Practitioner Advice Line remains open with increased capacity, Monday – Friday 9:00am – 17:00pm. You can contact us on 01452 894272.

 Parents/Teachers Support

There is a range of support for adults that will focus on how to maintain good mental health during covid -19 currently being developed.  This will be detailed in future communications once available.

 Occupational Health- Support for employees Wellbeing and Mental Health

The Occupational Health Team are hoping to continue to run service with as little disruption as possible to support the employees of GCC especially those in front line roles. The counselling service continues, providing sessions by telephone and video during the outbreak.

The Health Assured, EAP (Employment Assistance Programme) is accessible 24 hours a day seven days a week. This provides telephone counselling and support for all employees of Gloucestershire County Council and can also offer guidance in other areas, such as financial advice. Please find the link:  

Phone:  0800 030 5182 (free 24 hour helpline)

If you are having concerns for your own health and wellbeing please speak to your manager who can get you the right support from this service.

If you are a manager our helpline no is: 01452 425073 option 2
Please add (Wellbeing support during Covid-19
) so the right person can get in touch with you as soon as possible. 

There will be regular updates about wellbeing and mental health advice in the weekly Talk smart newsletter for all staff.


The world is in crisis. Keep Calm, Stay Wise & Be Kind.

This Coping Calendar  has 30 suggested actions to look after ourselves and each other as we face this global crisis together. Download it as an image for sharing or a PDF for printing. Pass on to others and help spread the word 

Coping Calendar small

At the moment, we're all being bombarded with worrying news about coronavirus. Through this difficult time, we want to support you and your mental health – equipping you with the skills you need to take care of your own, and others', emotional wellbeing. Follow our eight practical tips for looking after your mental health while dealing with the coronavirus outbreak. 

 Supporting all schools during times of uncertainty 

While the news and updates to Government guidance are rapidly changing it's really important for you to:

Acknowledge how much you are carrying at the moment and how flexible staff are being in adapting to the situation.

Accept that there are many things out of your control and that you can only work with what you have got – this might involve getting used to this feeling of discomfort and letting go of some of those perfectionist ideals.  ‘Good enough’ may have to be good enough.

Be reassured that this intensely difficult time will change and will be replaced by a different perspective. 

Recognise that the anxiety people are feeling may come out in different ways for different people, so validating these feelings is a really helpful first step. Check out our tips for helping children to cope with anxiety in the face of the virus.

Find support to help you and your school cope in these uncertain times. Download our resilience framework to support your school to build resilience.

We have created free resources below for you, children and young people and parents and carers.  Please distribute these however you can to support and provide advice for all those in your school community.

Advice from YoungMinds
It’s understandable for children and adults to feel concerned or anxious. Our parents advice offers practical things parents can do to help their children.
> Download the Resource 


Coronavirus and mental health

Here at the Charlie Waller Memorial Trust we remain positive and will continue to operate in order to fulfill our charitable aims, supporting people with practical, evidence-based information and tools to look after their mental health and wellbeing.

We are following the latest information about the coronavirus from the Government website, as the most up-to-date and reliable source of information and guidance. You can also find some useful advice on the NHS common questions web page.

 We will be sharing more frequent updates on social media and here on the CWMT website. Read about our operational approach during this time and view some useful resources below.

Talking to your children about coronavirus:

 Your children may well be worried about the news and the information they hear from their peers and others about the virus. It is important that as a parent you are not surprised or dismissive about your child's anxiety.

To begin with, you need to be aware of your own mental health concerns and take measures to address these as needed, because children are sensitive to their parents' anxiety.

Top tips:

1. Take your child’s concerns seriously and never say “Oh, don't worry about that, everything will be fine”.​

2. Reassure your child that worrying is a normal and healthy response to a troubling situation.

3. Ask your child what they have already heard about coronavirus.  There is a great deal of information being passed around, some of which is not accurate.

4. After knowing this, over-explaining can often be better than under-explaining as long as the advice is accurate, comprehensive and age-appropriate.

5. Only use trusted, impartial sources of information (some links are provided on this page)

6. Make sure your child is not exposed to too much media, in particular where there is misinformation or information they might not understand.

7. Help your child feel safe and educate them on the everyday actions they can take to help reduce the spread of germs.

8. Help your child feel more in control by telling them how washing their hands or coughing into their sleeves can help stop the spread of germs.

9. Ensuring structure and daily routine is important.  Let your child maintain a regular activity where possible.

10. Finding ways for children to have daily interactions with other people is helpful, even if it's remotely via Skype or Facetime.

11. Exercise is important for children and parents, and is effective in managing anxiety and promoting wellbeing.

12. Talk to your child about staying home from school and how this can help in not spreading germs, leading to a greater chance that the virus will go away.



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